Comments on: Google Apps Premiers http://sean.lyn.ch/2007/02/google-apps-premiers/ Tue, 31 Jan 2012 07:17:31 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Matt http://sean.lyn.ch/2007/02/google-apps-premiers/comment-page-1/#comment-58 Matt Fri, 02 Mar 2007 10:31:34 +0000 http://seanlynch.wordpress.com/2007/02/23/google-apps-premiers/#comment-58 Hi Sean, The discussion of consumer-grade VS. enterprise grade SaaS service and its attached service level agreement requirements is a hot topic for sure. This thread in Google's help forums yesterday (3/1/07) really brings to light how intolerant enterprise customers are with the downtime that consumer Gmail users may simply see as a manageable 'inconvenience': http://groups.google.com/group/Gmail-Problem-solving/browse_thread/thread/960aec8930c4e7bc Based on the global promise of 99.9% uptime for Gmail, 3 hours of downtime in one day already eats up almost 35% of the allowable downtime for an entire year! The three additional hurdles you highlight are very valid as well. Thanks for linking to our blog. - Matt, SaaSBlogs.com Hi Sean,
The discussion of consumer-grade VS. enterprise grade SaaS service and its attached service level agreement requirements is a hot topic for sure.

This thread in Google’s help forums yesterday (3/1/07) really brings to light how intolerant enterprise customers are with the downtime that consumer Gmail users may simply see as a manageable ‘inconvenience’:

http://groups.google.com/group/Gmail-Problem-solving/browse_thread/thread/960aec8930c4e7bc

Based on the global promise of 99.9% uptime for Gmail, 3 hours of downtime in one day already eats up almost 35% of the allowable downtime for an entire year!

The three additional hurdles you highlight are very valid as well.

Thanks for linking to our blog.

– Matt, SaaSBlogs.com

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